Since 1855, Stoneham Savings Bank has been serving our customers in a way that respects their privacy and the trust that is placed in us. We want you to know how we handle customer information and privacy while you have a customer relationship with us and thereafter. We are committed to protecting the confidentiality of your information.
Limited Employee Access
As a matter of policy, we restrict access to non-public personal information about you to those employees that need to know that information in order to provide products and services to you. All of our employees are trained in protecting the confidentiality of customer information.
Information about Former Customers
If your account is closed, the privacy principles enunciated in this policy will still be applicable to your information. All documents pertaining to a closed account will be retained for a period of time and then will be properly destroyed in a confidential manner. We do not disclose information about former customers, except as permitted by law.
Protection of Information
We maintain physical, electronic and procedural safeguards that comply with federal guidelines to guard your non-public personal information. Security procedures are in place to help prevent unauthorized access to customer information. Once such information is no longer needed, it is deleted from our computers or, if in paper form, it is maintained in locked, secured receptacles until it is destroyed through shredding. All of your private information is held in the strictest confidence. Our reputation depends on it.
As a customer or a visitor to our web site, the information you provide to us is safeguarded by the same standards addressed in this policy. In addition, we may collect information about you and your visits to our web and internet sites for the purpose of security authorization, account servicing, or in response to customization requests made by you in any of our user customizable areas. In order to collect this information we may employ the use of "cookies" or similar computer code placed on your computer by our web server. Personalized information, such as page preferences or screen colors, as well as various services that you may sign up for, are then placed in this encrypted code allowing for friendlier interaction with our financial services. As always, you may restrict or even forbid these "cookies" by altering the settings in your computer's web browser.
We may provide links to other web sites which are not maintained by the bank. These sites often have their own privacy policies that you may find of interest. We urge you to review the policies of these sites before providing information to them that you may consider confidential.
Information provided to us relative to new accounts or use and maintenance of existing accounts is stored electronically on secure servers. This information is used for a variety of tasks including statement preparation, account review, problem resolution, and security provisioning. No account information held by us through electronic transactions is handled in any way that differs from what is enunciated in this policy.
We at Stoneham Savings Bank value our customers' privacy. Respecting your privacy has been our hallmark for over 150 years and will continue to be going forward. You, as our customer, should expect nothing less. If you have any questions regarding this information, please contact us at:
Stoneham Savings Bank
359 Main Street
Stoneham, MA 02180